Terms & Conditions
Willow weaving courses
The term 'Course' used below refers to any weaving experience with Mary Cross at her workshop in Nunney, at an external venue where the course is booked directly with Mary or at a venue of your choice. External venues, where courses are booked by the venue, will have their own T&C's, which are out of Mary's control.​
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It can be hard to refuse refunds if requested, particularly for a very valid reason for cancellation. However, this is not financially viable, unless there are exceptional circumstances. Therefore, I, Mary Cross, have had to create some firmer boundaries around cancellations.
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A course is confirmed when full payment is received. Please read these T&C's before booking
Cancellation & request to change course date policy
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Cancelling your place on a course: If I have received your payment and you cancel before 14 days prior to your chosen course date I do not offer a refund unless I am able to fill your place or if you can find someone to take your place. If your place is filled, I will refund your payment fully, minus 10% to cover administration charges. In such circumstances, we will both make every reasonable effort in the time available to find someone to take your place.
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If I have received your payment and you cancel within 14 days of the course date, or pay but do not attend, no refunds will be given. If you are able to find someone to take your place, any transfer of course cost will be between you. Materials are prepared sometimes up to 2 weeks before the course date and if they are not used, they will likely be wasted.
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Changing the date of your Willow course: As soon as you have secured with payment your place on a chosen date on one of my courses the above cancellation policy applies. I am unable to change the date of your course unless someone else fills your place. This is because if I were to swap you to a later course date, whilst not being able to fill your place on the original date, I would incur a direct loss of income which I am unable to afford.
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Private group bookings - Please not that if you wish to cancel a place or change the date of your course and you are part of a private group booking (3 or more people), I am only required to offer a refund, (if you are eligible for a refund), for the 1 place, or if eligible, change the date of the workshop for the 1 place. I am not required to offer refunds or change the date of the course for anyone else in the group booking.
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​In the unfortunate event of this cancellation policy needing to be put in place Mary offers a 25% discount on a future booking.
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In the highly unlikely event of a course being cancelled by Mary, she will endeavour to offer you an alternative date or will refund your full payment. On cancellation of a course, Mary does not accept liability for any associated costs, i.e. accommodation or travel costs.